The ADA Is Taking On SmileDirect Club™

What the ADA Wants You To Know About SmileDirect Club™

The American Dental Association Vs. SmileDirect Club™

On July 11, 2019, the American Dental Association (ADA) announced that it had sent a complaint letter on June 27th to the Federal Trade Commission’s (FTC) Bureau of Consumer Protection, raising concerns over aspects of SmileDirect Club’s marketing and direct-to-consumer sales of plastic teeth aligners.

This letter comes about two months after the ADA filed a citizen petition with the U.S. Food and Drug Administration (FDA), stating that SmileDirect Club™ is placing the public at risk by knowingly evading the FDA’s “by prescription only” restriction the agency has placed on teeth aligning materials.

“The ADA took these actions out of concern for patient safety and to enable consumers to take action when negative treatment outcomes occur,” – said Dr. Jeffrey M. Cole, ADA president.

Why Is The ADA, FTC & FDA Going After SmileDirect Club™?

To be clear, at the time of publishing this post, there is no current or pending litigation. As of today, the ADA has done two things:

  1. The ADA first filed a citizen petition with the U.S. Food & Drug Administration – on April 25th, 2019.
  2. The ADA wrote a complaint letter to the Federal Trade Commission’s (FTC) Bureau of Consumer Protection – on June 27, 2019.

Will the ADA & FTC & FDA pursue legal action against SmileDirect Club™?

Will SmileDirect Club™ sales suffer because of these actions?

Is the general public aware of why the ADA, FTC & FDA are concerned with the SmileDirect Club™ model of teledentistry? Should they be concerned?

At this point, we just don’t know.

What we do know is that both the FDA and the ADA have issued public warnings over things like baby teething products, toothpaste additives, teeth whitening with activated charcoal products, or the dangers of DIY dentistry.

What Does The ADA Want You To Know About SmileDirect Club™?

ADA President, Dr. Jeffrey A. Cole recently sent an email to member dentists in which he outlined the specific practices of SmileDirect Club, L.L.C. that the Association believes to be deceptive.

These include:

  1. Informing purchasers they have recourse against SmileDirect Club via arbitration when in the same document, SmileDirect Club hides a “small print” provision obligating the customer to waive any and all rights the customer “or any third party” may have against SmileDirect Club.
  2. Encouraging consumers to become customers by telling them individually and directly that SmileDirect Club aligners will correct their overbite, underbite and crossbite conditions or their “extreme” malocclusion. However, when customers complain, SDC invokes other SDC documents that state its aligners cannot treat bite conditions at all and can only treat mild to moderate teeth misalignment, not “extreme” misalignment.
  3. Claiming that SDC customers receive the same level of dental/orthodontic care as actual dental patients when actually SDC and its affiliated dentists provide virtually no care and, contrary to its claims, SDC does not use teledentistry.
    In the citizen petition filed with the FDA, the Association states that SmileDirect Club is knowingly evading the “by prescription only” restriction that the FDA placed on plastic teeth aligners and on dental impression material.

“In lieu of having dentists perform patient exams meeting the applicable standard of care as the basis of prescribing orthodontic treatment, SmileDirect Club requires customers to self-report their dental condition, according to the Association. The ADA argues in its petition that self-reporting does not meet the standard care of care because it “does not satisfy a dentist’s required professional due diligence.”

“Moving teeth without knowing all aspects of a patient’s oral condition has the potential to cause the patient harm,” Dr. Cole said.

“Orthodontic treatment, if not done properly, could lead to potential bone loss, lost teeth, receding gums, bite problems, jaw pain and other issues.”

In both communications the ADA sent to the FDA and FTC, the Association also underscored that SmileDirect Club requires customers to hold the company harmless from any negative consequences.

“The ADA considers it our duty on behalf of the public to make the relevant regulatory agencies aware of what’s going on so they can consider whatever actions they deem appropriate,” Dr. Cole said.

For more information about direct to consumer dentistry, visit the ADA’s consumer website

To report poor clinical outcomes associated with medical devices, consumers and health care professionals may use the FDA’s MedWatch voluntary reporting form at

Invisalign In Wayne NJ: Dr. Frank V. Maldonado, D.D.S.

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To discuss whether Invisalign is right for you, please feel free to call Dr. Maldonado in our Wayne NJ dental office at (973) 694-8625 to schedule an appointment for your free Invisalign consultation.

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Editor’s Note: This post was originally published on a Dental Patient News and has been republished here with permission. It has since been updated for accuracy & comprehensiveness.

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